Complaint Policy

Last modified [17/07/2024]

At Flave AI, we prioritize a safe and compliant environment for all users. We strongly encourage users to report any content they believe might be illegal or violate our Terms of Use (TOU). Upon receiving a complaint, Flave AI commits to conducting a thorough review of the reported content within the timeframe specified in this Complaint Policy.

Potential Outcomes

When you make a complaint, you can expect one of the following potential outcomes:

Flave AI reserves the right to modify this Complaint Policy as needed and without prior notice to ensure alignment with applicable laws and enhance the user experience.

1. Customer Support

We have a dedicated support team to assist our users with any concerns or complaints. Our team is committed to providing prompt, effective, professional, confidential, and impartial assistance.

2. Submitting a Complaint

Users who wish to file a complaint can do so by contacting our customer support team through [email protected]

3. Information to Include in the Complaint

When submitting a complaint, please provide the following details:

4. Acknowledgment of Complaint

Upon receiving a complaint:

5. Investigation and Resolution

6. Feedback and Follow-Up

7. Escalation

If a user is dissatisfied with the resolution provided: